In an interview with CNBC, Danny Roman, a biking and hiking tour operator in southern California, outlined a lengthy dispute with Tesla over the car’s return.
He said he decided to return his Model X after finding it had a shorter battery life than he expected and a door that stuck. He also said he discovered that installing a home charger for the car would cost ten times what a Tesla representative had suggested.
He told CNBC that Tesla collected the car in March 2020 and he was promised by a Tesla representative that his refund would be processed quickly.
However, messages from Tesla viewed by CNBC showed the company argued it didn’t have a seven-day return policy when Roman bought the vehicle.
Roman told CNBC that at one point, he stopped making payments for the car for a month, but this damaged his credit rating, so he opted to carry on paying. “Every time the money gets sucked out of my account, every month, I just cringe,” he said.
Roman told CNBC he was in arbitration with Tesla over the matter. Arbitration is a dispute resolution process that happens outside of court, and is sometimes a condition of a contract of sale.
Despite the long tussle over his Model X, Roman told CNBC he’s still a “huge believer in Tesla, Elon Musk and electric cars,” adding: “I hope my story reaches the powers that be at Tesla and they make necessary changes so this does not happen to their future clients.”
Tesla didn’t immediately respond to Insider’s request for comment.